Refund & Dispute Policy

If a charge looks wrong, email josh@beyondwebsitedevelopment.com before contacting your bank. We respond within one business day and aim to resolve billing questions within five business days.

A chargeback filed with your card issuer takes weeks to resolve and costs us a fee whatever the outcome. Almost every dispute we have seen was a misunderstanding that a single email would have settled faster.

The build fee covers design and development work, and that is time that cannot be returned once it has been spent. Refunds are therefore tied to how far the work has progressed:

• Before work starts: full refund, no questions asked. Just tell us before we begin.
• After work starts, before first draft: refund of the fee less the hours already worked.
• After the first draft is delivered: the build fee is non-refundable. You keep everything produced up to that point. Revisions are covered by the agreed scope instead.

Where a project is split into a deposit and a final balance, the deposit reserves your place in the build queue and funds the first phase of work. It is refundable in full if you cancel before work begins, and non-refundable once it has.

The final balance is due on delivery, before the site is published to your domain.

Care plans are billed monthly in advance and cover the month ahead: hosting, SSL, security patching, backups, monitoring and content edits.

• Plans run for an initial 3-month term, then continue month to month. The full detail is in the Cancellation Policy.
• Part-months are not refunded. Your site stays live and supported to the end of the period you have already paid for.
• Prepaid terms are not refundable. Paying a term up front settles a commitment you have already made, it does not put money on deposit. Cancelling a 12-month plan two months in does not refund the other ten, because those ten months were owed either way: a client paying monthly who cancels mid-term owes the rest of the term immediately. Prepaying early does not change what is owed, only when it was paid. The two free months on an annual plan are earned by finishing the year.

Your monthly plan is charged automatically so you never have to remember it. If a card is declined we email you the same day and you have five days to sort it out.

• A payment that goes through within those five days costs you nothing extra. An expired card is an admin slip, not a late payment, and we do not charge you for it.
• After five days a $25 Late Fee Charge is added to your next invoice, and we may put the site behind a temporary placeholder.
• Your domain and email forwarding keep working throughout. We do not touch those.
• The site comes back automatically the moment you pay. No reactivation fee, no waiting for office hours, nothing to ask us for.

We would much rather sort it out directly, and we say so above for a reason. But if a dispute is filed, we respond to it with the record we keep for every agreement: your typed signature, the exact date and time you accepted, the version of the agreement you accepted, and the IP address it was accepted from, alongside the work delivered.

None of that is meant as a threat. It is the same record that protects you, and it is why we can settle an honest billing question in a single email instead of six weeks of bank paperwork.

If we fail to deliver what was agreed, or a care plan does not provide the service it promises, tell us. We will fix it, or refund the affected period. That is not a grudging exception. It is the point of charging monthly.

Domain registrations, stock media licences, paid fonts and third-party services bought on your behalf are passed through at cost and are not refundable once purchased, because we cannot recover them either. These are always quoted to you before they are bought.